Product & Brand

Product & Brand

OUR POINTS OF SALE & SPA

  1. Can I cancel or change my spa treatment booking?

    You may cancel or modify your treatment up to 24 hours before the date of the appointment.

    In case of cancellation or changes in the 24 hours before the appointment, the cost of the reserved treatment registered to your card, corresponding to a deposit, will be debited.
  2. Can I choose the beauty expert who will carry out my treatment?

    Yes, you can choose the beauty expert, except for treatments in the Open Spa category.

    However, please be aware that in the case of unforeseen circumstances, your treatment may be handled by a different beauty expert to the one requested during booking. If such an event occurs, you will be informed in advance where possible.
  3. When should I arrive for my treatment?

    It’s important to respect the time of your appointment.

    With the aim of providing optimal relaxation and satisfaction, we ask you to arrive at least 15 minutes before your appointment starts. This will allow you to get ready, relax, and fully enjoy yourself from the beginning of your treatment. This will also give us time to run through your specific needs on the day.

    In case of lateness, we may need to cut your treatment short.

    Does this information answer your question?
  4. Can I receive a treatment in all circumstances?

    If you are pregnant, we recommend waiting for the 13th week of pregnancy before booking your treatment and asking your doctor for advice. We provide body and face treatments specially designed for new mums and mums-to-be.

    For any other situation, please let us know about any contraindications that could interfere with your treatment. If in doubt, please consult your GP before making any booking.

    The Clarins Spa is not a medical environment and the treatments provided there are aimed solely at your wellbeing.
  5. Where can I buy Clarins products?

    To purchase a Clarins product, you can place your order directly on our website or find your closest Clarins store on our "Find A Store" section.

PROFESSIONAL REQUESTS

  1. I would like to apply for a job or internship

    The Clarins Group has a dedicated website which offers job and internship opportunities in France and abroad. You can access this by clicking HERE.

    On this website, you can create your candidate space, upload your CV and view the available offers.

DISCOVER OUR PRODUCTS

  1. How do I use Clarins products?

    Application methods specific to each product let you get the most out of them.

    You can find application tips on each product page at Clarins.com.

    Application videos are also available in the Beauty School section.

    Be inspired and let your beauty radiate. Whether you're looking for make-up or face care products, there are lots of videos waiting for you!
  2. How do I find the right product for me?

    Discover our expertise and advice through a Clarins Beauty Consultation.

    START YOUR BEAUTY CONSULTATION NOW
    Your Clarins Beauty Consultation guides you through our product lines and helps you create your own tailored beauty programme.

    You'll get answers to a variety of questions about your skin, your concerns, your preferences and the type of products you are looking for.

    You will then get a list of products which are ideal for your beauty ritual, along with recommendations for a particular occasion or event.

    Your Skincare Routine will be created and stored in your Clarins profile, in the "Beauty Consultation" section. You can even print it out!

    Your profile not only contains product recommendations, but also application advice.
  3. What active ingredients can be found in Clarins products?

    You will find natural active ingredients and other components in our products. Find descriptions for our main active ingredients as well as the relevant product ranges here.

    To find out the composition of our products, we invite you to consult the product data sheets on our website. The full INCI list can be found at the very bottom of the page in the ingredients section:
  4. Is it possible to receive samples?

    We are not able to send samples directly to you by post.

    However, you can discover our products:

    • At our authorised sellers (perfumeries, pharmacies and department stores). The addresses closest to you are available here.

    • In one of our Clarins stores, where you can try out our products and have a personal consultation.

    • On our Clarins online shop, we offer 3 skincare & make-up samples to choose from among a selection of products, subject to availability.
  5. I want to find out more about your products

    Clarins answers all your most pressing questions in its Beauty FAQ!

    From skincare and make-up to ingredients, get all our beauty tips to care for yourself and your entire family.

PROFESSIONAL REQUESTS

  1. I would like to sell your products online

    You would like to share the Clarins brand on your website and we thank you for your interest. First, it is mandatory to be a reseller at a physical point of sale where the Clarins brand is sold. If this is the case, we invite you to send your request to dima.saad@clarins.com.
  2. I would like to sell your Clarins products in store

    You wish to sell products from the Clarins brand and we thank you for your interest. In France, Clarins sells its products exclusively through selective distribution, which includes perfumeries, department store stands and some pharmacies. Opening a Clarins account at your point of sale requires a visit from one of our sales representatives who will check whether your point of sale meets the criteria defined by Clarins. We invite you to send your request, via LRAR (registered letter with acknowledgement of receipt), to the Clarins France Sales Department, 12 avenue de la Porte des Ternes, 75017 Paris.
  3. I would like to use your products in my professional activity

    You want to use Clarins products in a professional setting and we thank you for thinking of Clarins. However, our distribution agreement on the French market does not allow us to respond favourably to your request. Clarins sells its products exclusively through selective distribution, which includes perfumeries, department store stands and some pharmacies.
  4. I would like to sell your products outside of France

    You wish to sell products from the Clarins brand and we thank you for your interest. We invite you to consult the Global Presence section on our Clarins Group website which lists the countries where our brand is sold. You can also contact the Clarins Group directly by email dima.saad@clarins.com.
  5. I would like to make your products available in my hotel establishment

    You are a hotelier and would like to make Clarins products available to your customers. We thank you for your interest and invite you to send your request to dima.saad@clarins.com.

SAMPLES

  1. I want to find out more about your products

    Clarins answers all your most pressing questions in its Beauty FAQ!

    From skincare and make-up to ingredients, get all our beauty tips to care for yourself and your entire family.
  2. I would like to receive prizes (e.g. samples and goodies) for an event

    You have asked to be sent samples and promotional items for your event.

    We regret that we are unable to respond favourably to your request.

    These are exclusively reserved for our Clarins stores, stands and authorised sellers.

    This
  3. How can I test your products?

    If you would like to test some of our products, we recommend that you discover our Clarins box!

    Throughout the year, Clarins offers complete skincare and make-up routines for your skin. Subscription-free Clarins beauty boxes, just for you!
  4. Is it possible to receive samples?

    We are not able to send samples directly to you by post.

    However, you can discover our products:

    • At our authorised sellers (perfumeries, pharmacies and department stores). The addresses closest to you are available here.

    • In one of our Clarins stores, where you can try out our products and have a personal consultation.

    • On our Clarins online shop, we offer 3 skincare & make-up samples to choose from among a selection of products, subject to availability.

PARTNERSHIPS

  1. I would like to become a Clarins tester

    If you are interested in joining the Clarins test panel, you can apply by contacting : LES LABORATOIRES CLARINS Evaluation Laboratory 5 rue Ampère 95300 PONTOISE Tel: 00 33 (0)1 34 35 15 28 (Mondays only)
  2. I would like to organise an event in partnership with Clarins

    You would like to ask Clarins for help with your event and we thank you for reaching out to us. The Clarins Group is currently very committed to numerous partnerships. We invite you to send your enquiry by email to dima.saad@clarins.com
  3. I am looking for prizes for an event

    You have asked to be sent samples and promotional items for your event. We regret that we are unable to respond favourably to your request. These are exclusively reserved for our Clarins stores, stands and authorised Clarins sellers.
  4. I'm an influencer; is a partnership possible?

    You are requesting a collaboration with Clarins and we thank you for your interest. We invite you to send your partnership proposal directly by email to: youssef.elsahli@clarins.com

PRODUCT INFORMATION & COMPLAINTS

  1. I want to find out more about your products

    Clarins is pleased to answer all your most pressing questions in its Beauty FAQ.

    From skincare and make-up to ingredients, get all our beauty tips to care for yourself and your entire family.
  2. How do I leave a review online?

    We love reading your thoughts! Please do not hesitate to share your experiences with us after using our products.

    Go to the product page, "Reviews" section and then "Write A Review".

    A window will open where you can fill in the short form and click "Post Review". Your opinion will be subject to moderation by our team before publication.

    All your comments about Clarins products will be stored in your account at www.clarins.com.
  3. I have a problem with my product

    Despite the care we take to deliver the highest quality products, you have encountered a problem with one of our products.

    Please write to us via our contact form and we will quickly respond with the most suitable solution.
  4. Why can't I find your HydraQuench Tinted Moisturiser SPF15 anymore?

    Our HydraQuench Tinted Moisturiser SPF15 is currently out of stock in all our outlets worldwide.

    This is because one of the ingredients necessary for its composition is unavailable.

    Unfortunately we cannot give you a precise date when this product will be back in stock, but we estimate this will be in the second half of 2020, the original date of November 2019 having been moved back.

    We would like to reassure you that your favourite treatment will not be reformulated.

    We are sincerely sorry for this unusual delay which was beyond our control.